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Frequently asked questions
DO YOU DELIVER WORLDWIDE ?
Yes we do. If the shipping costs of your country are not in the cart option please get in touch.
HOW LONG DOES UK DELIVERY TAKE ?
Prints 5 working days.
Framing and Canvas delivery to UK 7-10 working days
DO YOU DO THE FRAMING YOURSELF?
All the printing and framing is done by a professional award photographic lab and framing company where they reproduce 500.000 of artworks a year, so its all in good hands. and it gets directly shipped from there.
HOW WILL I KNOW WHEN I WILL RECEIVE MY ORDER?
You will get notified by email with a tracking link.
DO YOU OFFER PAYMENT PLANS?
Yes, you can pay in three instalments arranged via Paypal. Information at the checkout basket.
DO YOU OFFER RETURNS OR RETURNS?
We offer a bespoke service, all products created are handmade to order. This means we cannot accept returns unless there is a fault with the product. If this is the case, please contact us and we will be able to help resolve the issue.
DO YOU OFFER GIFT VOUCHERS?
Yes, please check here.
DO YOU LEND ARTWORK FOR INTERIOR DESIGN PHOTOSHOOTS?
Yes, it has happened numerous times and happy to collaborate. Please email studio@rossananovella.com