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Frequently asked questions

DO YOU DELIVER WORLDWIDE ?

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Yes we do. If the shipping costs of your country are not in the cart option please get in touch.

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HOW LONG DOES UK DELIVERY TAKE ?

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Prints 5 working days.

 

​Framing  and Canvas delivery to UK 7-10 working days​

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DO YOU DO THE FRAMING YOURSELF?

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All the printing and framing is done by a professional award photographic lab and framing company where they reproduce 500.000 of artworks a year, so its all in good hands. and it gets directly shipped from there.​

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HOW WILL I KNOW WHEN I WILL RECEIVE MY ORDER?

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You will get notified by email with a tracking link. 

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DO YOU OFFER PAYMENT PLANS?

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Yes, you can pay in three instalments arranged via Paypal. Information at the checkout basket.

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DO YOU OFFER RETURNS OR RETURNS?

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​We offer a bespoke service, all products created are handmade to order. This means we cannot accept returns unless there is a fault with the product. If this is the case, please contact us and we will be able to help resolve the issue.

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DO YOU OFFER GIFT VOUCHERS?

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Yes, please check here. 

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DO YOU LEND ARTWORK FOR INTERIOR DESIGN PHOTOSHOOTS?​

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Yes, it has happened numerous times and happy to collaborate.  Please email studio@rossananovella.com

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© Rossana Novella Art & Photography

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